Return Policy

Effective August 16, 2026

We want your Nuviory gear to arrive as expected. This policy explains when a return, replacement, or refund may be available.

30-Day Return Window

You may request a return within 30 days after the carrier records delivery. A request sent after that period is not eligible unless required by applicable law.

Return Eligibility

To qualify, an item must be unused, unwashed, unaltered, and in resalable condition with original components, manuals, tags, accessories, and packaging. Proof of purchase is required. Products showing outdoor use, odor, stains, wear, damage caused after delivery, missing parts, or improper care are not eligible for a standard return.

Start a Return

Email service@nuviory.com with your order number, the item you wish to return, and the reason for the request. If the item is damaged, defective, or incorrect, include clear photos. Do not send an item until you receive return instructions. Unauthorized returns may be refused.

Damaged, Defective, or Incorrect Items

Contact us within seven days of delivery if an item arrives damaged, materially defective, or different from what you ordered. After review, we may offer a replacement, refund, or other appropriate remedy. Normal wear, misuse, accidental damage, and cosmetic variation that does not affect intended use are not manufacturing defects.

Return Shipping

For approved preference-based returns, the customer is responsible for return-shipping costs and safe transit. Original shipping charges are not refundable unless required by law. If we confirm that Nuviory sent an incorrect item or that an item arrived materially damaged or defective, we will provide an appropriate resolution and instructions.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times vary by payment provider. We may deduct an amount reflecting missing components, non-returnable condition, or other loss in value where permitted.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We cannot guarantee a change after fulfillment begins. An order that has shipped must follow the return process.